In Microsoft Dynamics CRM 2013, you can use marketing campaigns to introduce new products or services, or to simply create some buzz to get people talking about your products or services. In this course, you'll learn how to use these features in Microsoft Dynamics CRM 2013 and enable your business to improve sales, marketing, and service for customers. You’ll begin by learning how to modify and publish forms, how to work with the business process workflow's, how to manage data using contacts, and how to implement marketing campaigns. You will also learn how to run reports using the Reporting Wizard.
Users who want to become familiar with completing basic tasks within Microsoft Dynamics CRM for marketing and sales