ITIL® 2011 Edition Foundation: Service Transition Processes and Policies
Overview/Description Target Audience Expected Duration Lesson Objectives Course Number Overview/Description
IT organizations need to transition their IT service designs into the live environment. Sound Service Transition processes are critical to the success of releasing IT services and help ensure that Service Design solutions will achieve their expectations. This course examines ITIL® Service Transition processes and policies, including release and deployment management, knowledge management, asset transition, service, and validation, and change management. This course will assist the learner in preparing for the ITIL® Foundation certification examination and is aligned with the ITIL® Foundation Syllabus. ITIL® is a registered trade mark of AXELOS Limited.
For information technology professionals who seek to improve and streamline the processes used to support the deployment of information technology services, and candidates preparing for the ITIL® Foundation exam.