ITIL® 2011 Edition Overview: Introduction to the ITIL® Framework
Overview/Description Target Audience Expected Duration Lesson Objectives Course Number Overview/Description
A process or group of processes in place to manage the work of an organization, regardless of how meticulous and detailed it may be, is useless without being organized in some fashion. A planned structure is essential for ensuring success in managing IT functions in any organization. This course provides an introduction to the ITIL® Framework. Specifically, this course introduces the ITIL® Service Life Cycle and the five stages within the life cycle. The course covers an overview of Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement, including the purpose, scope, and processes of each. ITIL® is a registered trade mark of AXELOS Limited.
Management and staff who want to gain a good understanding of ITIL® 2011 Edition at a high level, and those making any decisions about implementing ITIL® 2011 Edition-aligned standards, or pursuing ITIL® 2011 Edition certifications