ITIL® 4 Foundation: Introduction

Explore the new aspects of version 4 of ITIL®, the modified future path to ITIL® Master, and characteristics of the ITIL® Foundation exam.

Expected Duration (hours)
0.4

Lesson Objectives

ITIL® 4 Foundation: Introduction

identify the subject areas covered in this course

define ITIL® and key changes to version 4

recognize the changes to the certification scheme

describe the distinctives of the ITIL® Foundation exam

define the main topics of the ITIL® 4 Foundations path

identify practical applications of ITIL® 4

describe the new ITIL® 4 path

Knowledge Check: Introducing ITIL® 4

Course Number:
it_acs04_01_enus

Expertise Level
Intermediate