Examine the purpose of seven of the fifteen ITIL® Foundation service management practices relating to availability, capacity and performance, change control, incident, IT asset, monitoring, event, and problem management.
ITIL® 4 Foundation: Service Management Practices (Part 1)
identify the subject areas covered in this course
define availability management
define capacity and performance management
define change control
define incident management
define asset management
define monitoring and event management
define problem management
describe the service management practices related to availability, capacity and performance, change control, incident management, IT assets, monitoring and event management, and problem management
Knowledge Check: Defining ITIL® 4 Service Management Practices