Explore the purpose of eight of the fifteen service management practices relating to release, service configuration, service continuity, service desk, service level, service request, deployment, and continual improvement.
ITIL® 4 Foundation: Service Management Practices (Part 2)
identify the subject areas covered in this course
define release management
define service configuration management
define service continuity management
define service desk
define service level management
define service request management
define deployment management
describe the continual improvement model
describe service management practices and associated concepts related to release, service configuration, service continuity, service desk, service level, service requests, deployment, and continual improvement
Knowledge Check: Identifying ITIL® 4 Service Management Practices