Six Sigma Process Improvement

Target Audience
Expected Duration
Lesson Objectives
Course Number

In the world of business you cannot expect faulty processes to deliver outstanding organizational results. Six Sigma offers many ways to improve your organization's processes, based on your priorities and business requirements. Whenever you delve into process improvement, you have the option to create new processes altogether or replace old processes with new ones. Six Sigma Champions generally choose to improve upon existing processes. This course is designed to help Champions learn how to use Six Sigma's Define - Measure - Analyze - Improve - Control (DMAIC) methodology to upgrade current processes. It also explores using Six Sigma tools and methods to understand customer requirements, recognize the gaps between current deliverables and customer needs, analyze the root causes of process shortfalls, and finally use Six Sigma tools to improve inefficient processes. This course introduces you to Six Sigma tools and their application in Six Sigma methodology using a keep-it-simple-statistically approach ideal to a Champion's strategic role.

Target Audience
Members of top management, vice presidents, directors, divisional managers, and senior functional managers selected to work directly as champions or potential Champions. Champions include those people who own the processes to be improved, make resources available, evaluate financial cost justifications, and supervise the individuals selected as Black Belts and Green Belts.

Expected Duration (hours)

Lesson Objectives

Six Sigma Process Improvement

  • recognize the benefits that can be gained from process improvement
  • recognize examples of how to improve a process using Six Sigma's voice of the customer and quality function deployment
  • sequence examples of the steps in building a business process map
  • match the scenario to the most appropriate root cause analysis tool
  • recognize the advantages of using the DMAIC methodology
  • match the appropriate Six Sigma tools you would use to examples of the steps in the Define stage of DMAIC
  • sequence examples of the steps in the Define stage of the DMAIC process
  • recognize suitable Six Sigma tools to use in the Measure stage of DMAIC
  • recognize the tools and techniques to use to achieve the objectives of the Analyze stage of DMAIC
  • recognize the tools used to achieve objectives in the Improve stage of DMAIC
  • recognize the tools used to achieve objectives in the Control stage of DMAIC
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