Overview/Description Target Audience Expected Duration Lesson Objectives Course Number Overview/Description
Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear understanding of these elements is key in developing an organization's strategic plan and vision. These core elements include: organizational structure and culture, roles and responsibilities of managers and leaders, change management, motivation and negotiation, and conflict and empowerment. This course explores the concepts of organizational design and leadership challenges.
Corporate directors of quality, quality managers and executives involved with quality at the organizational or departmental level within an organization.