Quality Systems, Models, and Theories

Target Audience
Expected Duration
Lesson Objectives
Course Number

The implementation of an effective quality system is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and the strategic plan in order to be effective. As an organization evolves, its quality plan must be monitored and revised in order to reflect these changes. This course explores the quality mission, plan, and methodologies and discusses the importance of effective monitoring, documentation, and implementation. It examines various quality models and theories used in corporations today.

Target Audience
Corporate directors of quality, quality managers and executives involved with quality at the organizational or departmental level within an organization.

Expected Duration (hours)

Lesson Objectives

Quality Systems, Models, and Theories

  • sequence the succession of activities involved in developing a quality mission
  • identify what a quality plan should define
  • recognize examples of the roles involved in deploying a quality plan
  • recognize examples of metrics supported by the balanced scorecard
  • recognize examples of tools managers can use to review the effectiveness of their quality systems
  • identify the MBNQA criteria categories for performance excellence
  • match ISO 9000 series quality principles to examples
  • identify the benefits of ISO 9001 registration and implementation
  • identify the key elements required for effective TQM
  • identify the characteristics of kaizen
  • recognize examples of the steps involved in the benchmarking process
  • identify what is emphasized in the Six Sigma methodology
  • match quality theorists to their quality philosophies
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