Training and Development

Target Audience
Expected Duration
Lesson Objectives
Course Number

The most valued resource of any organization is its people. In today's corporate landscape of technological advancement, employees must be trained to align with the strategic direction of the business. Managers of quality should know that improvements in workplace productivity contribute positively to the overall well-being of the organization. This course explores the importance of investing in human capital as a means of attaining strategic objectives. It delves into all aspects of corporate training, including the front-end needs analysis, and identifying effective design and development strategies. It also examines various ways to deliver training, and provides insight on how to accurately evaluate the impact training programs have on a company's bottom line.

Target Audience
Corporate directors of quality, quality managers and executives involved with quality at the organizational or departmental level within an organization.

Expected Duration (hours)

Lesson Objectives

Training and Development

  • recognize problems that may arise in the absence of top-level management support of quality training
  • identify the elements of an effective training plan
  • recognize the benefits of training needs analysis
  • recognize the phases and progression of a needs analysis
  • match each phase in the ADDIE model with an example
  • identify the characteristics of the adult learner
  • identify where differences need to be accommodated in the workforce when delivering training
  • recognize when to use traditional methods of delivering training
  • recognize when to use technology-based, blended learning, or on-the-job methods of training
  • match Kirkpatrick's four levels of evaluation to descriptions
  • determine whether a training effort was a good return on investment
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