Supply chain management, which is an integral part of operations management, is essential for both manufacturing and service organizations. It involves coordinating all the operations involved in designing, making, and delivering products or services to customers in order to manage costs and meet customer demands as efficiently as possible. In the course, you'll learn about the main components of a supply chain, the key objectives and drivers of supply chain management, and the characteristics of supply chain management in service organizations. You'll also learn how to select and combine appropriate supply chain management strategies, and how to measure their efficiency by considering certain key performance areas.
Anyone working in operations management or another functional area who is looking to gain a working understanding of the operations functions in a service or manufacturing organization