This Compliance Brief addresses the issue of dealing with confrontational, aggressive people an employee may encounter in the workplace. The course describes strategies that prioritize safety and the use of de-escalation techniques to respond calmly to aggression and provocation, and outlines how and when to get away from a potentially dangerous situation.
This course was subject to additional review due to Executive Orders (EO) and memoranda issued by the current Presidential Administration. The content of this course has been reviewed by subject matter experts and was deemed to adequately address the relevant EO requirements at the time of last review. It is the responsibility of the customer to ensure this course meets their specific training requirements. Customers should consult with their legal counsel to verify compliance with specific requirements applicable to the customer’s organization.
Compliance Brief: De-escalation Techniques