ITIL® Intermediate Service Capability Modules

Program Overview: ITIL® is a set of best practices which can help organizations provide IT services to internal or external customers. The ITIL® Intermediate Service Capability modules consist of four individual certifications which focus on a series of processes including their activities, implementation and use throughout the ITIL® Service Lifecycle. The four certifications that make up the ITIL® Intermediate Service Capability modules are:

Operational Support and Analysis : includes Service Operation and Continual Service Improvement processes

Service Offerings and Agreements : includes Service Strategy and Design processes

Release, Control and Validation : includes Service Transition and Operation processes

Planning, Protection and Optimization : includes Service Design processes

All ITIL® Intermediate Service Capability exams are made up of 8 scenario-based, gradient multiple choice questions, with four options each graded according to their accuracy. Exam duration is 90 minutes, with a pass of 70%.

   
Target Audience: Individuals requiring specialized and detailed ITIL® process level knowledge; individuals working towards achievement of the ITIL® Expert Certificate in IT Service Management; individuals working towards achievement of the ITIL® Master Certificate in IT Service Management.
   
Vendor Prerequisites: Candidates for any of the four certifications in the Intermediate Service Capability modules must hold the ITIL® Foundation Certificate in IT Service Management or the equivalent ITIL® V2 Foundation plus Foundation Bridge Certificate, and must attend accredited training covering the relevant Intermediate Service Capability module.
   
Exam Requirements
(Must Pass All Exams)

Pass EXO-117 (ITIL® Foundation Certificate in IT Service Management).

Skillsoft develops its industry certification content based upon the exam objectives provided by the applicable certification body.

Please note that exam requirements are subject to change without notification by the applicable certification body. Skillsoft recommends visiting the certification body's website to ensure candidates are in compliance with certification requirements.

ITIL® is a registered trade mark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.